TRAINING + SUPPORT
SYSTEMONE TRAINING AND SUPPORT.
We understand the difference between operational data and content, and how to provide the right information to the right people to stimulate the most relevant action. We also understand that the human element is the most important part of the information food chain. To that end we offer training, seminars, and support to all our clients all over the globe.
SUPPORT
Technical maintenance and support is available on-demand through our email and web support: Monitored 8:00AM to 11:00 PM Monday-Friday (GMT+2), excluding national holidays. This includes access to the SystemOne Support Desk & Ticketing system, as well as other mobile support services such as dedicated Skype and WhatsApp support channels.
DATA FELLOWS
SystemOne, Management Sciences for Health (MSH) and the Tableau Foundation recently concluded the first Data Fellowship Program for TB staff from the National TB programs and Ministries of Health.
Eight participants from five participating countries attended the week-long training session in Johannesburg, using their own country’s diagnostic data to uncover ways to improve healthcare delivery and patient impact.
TRAINING
SystemOne provides remote support and maintenance
A web-based help desk ticketing system, and a help desk email address for customers
Dedicated Skype and/or WhatsApp support channels to the customer
Access to a self-service knowledge base which includes all relevant training materials
Online, remote training webinars
